Service visit and analyzes assignment Essay Example | Topics and Well Written Essays - 1000 words

Service catch and analyzes assignment - Essay ExampleAs added proof of the about excellent hunch forwardledge that Starbucks baristas dumbfound, he was able to prepare this drink without having to look up how it is mixed term all along explaining to me what went on in its making (Bussing-Burks 55). A nonher service aspect that I cause to be particularly outstanding at Starbucks is the fact that the restaurant never sells any coffee that happens to have been sitting for more than 30 minutes. While on my visit to the shop I personally noted that the baristas would rather throw away coffee than attempt to serve anything old they deem to be old. on that point are however a number of aspects that left me with a negative perception during my service visit to Starbucks. The service at Starbucks can at times prove to be rude. One striking trip that comes to mind is that while I was quietly seated at a corner sipping at my nutella caffe latte while all along analyzing the service at the Starbucks store I was visiting. An incident occurred that I deemed to not be quite appropriate. During a rare lull when there were actually no nodes waiting to be served at the store. The cashier started chatting with one of the baristas, a lady walked into the store proceeded to go and stand in appear of the coffee makers while awaiting to be served. Despite having noticed the presence of this customer, the cashier and barista continued with their conversation and snub the customer who was rapidly becoming inpatient. After about two minutes of idle waiting, the customer demanded to know why she was not being served upon which the cashier rudely replied that the customer was not standing at the befitting location where people order. This greatly infuriated the customer who walked out in anger and promised to file an formal complaint. I found this to be quite unprofessional and it had the effect of negatively influencing my perception of the overall customer experience at th e